Whether you are a curious individual looking for self-improvement, or a team owner looking to improve your communication and culture, our training & support packages are for you.
The Hapi Method is being researched by top universities to prove definitively that we CAN train others to listen better.
Build and develop your listening and emotional intelligence skills with The Hapi Listening Academy. Study at your own pace, earn a certificate, and engage with our active listening community.
Browse the course chapters and lessons
1.1 Course Overview
1.1 - Reflection: The Dream Team
1.2 What is Professional Listening?
1.2 - Active Challenge: Taking Note
1.3 Become an Impactful Listener
1.3 - Active Challenge: Paraphrase for Peace
Quiz: How do we make an impact on our calls?
1.4 Build Trust & Safety
1.4 - Reflection: Explore Psychological Safety
1.5 Ei - A Framework to Listen
1.5 - Active Challenge: Dropped Hobbies
Quiz: What is emotional intelligence?
1.6 Examples of Ei Questions
1.6 - Reflection: Being Heard
Review Quiz: Chapter 1
Listening Hours
2.1 Chapter 1 Review
2.2 The Guiding Voice of Optimism
2.2 - Active Challenge: Two Wolves of Optimism
2.3 Encourage Awareness
2.3 - Active Challenge: Bless Your Bites
Quiz: What is optimism, and how does it help awareness?
2.4 Enable Self-Regulation
2.4 - Active Challenge: 5 5 5 Box Breathing
2.5 On Empathy
2.5 - Reflection: Exploring Empathy
2.6 Foster Resilience
2.6 - Reflection: Remembering Resilience
Quiz: How do we encourage resilience and self-regulation?
2.7 Empathy in Action
2.7 - Active Challenge: Here Comes the Sun
Review Quiz: Chapter 2
3.1 Chapter 2 Review
3.2 Enhance Trust
3.2 - Reflection: Fresh Ears for a Day
3.3 Unconditional Positive Regard
3.3 - Active Challenge: Dip and Sip
Quiz: How does unconditional positive regard enhance trust?
3.4 Craft Thoughtful Questions
3.4 - Reflection: Getting Curiouser
3.5 Guide Towards Decision
Quiz: What's the deal with questioning?
3.6 Crisis Techniques
Quiz: Is a "crisis" a crisis and what can we do?
3.7 Reflect on Listening
3.7 - Reflection: The Habit
Review Quiz: Chapter 3
4.1 Chapter 3 Review
4.2 Continue the Conversation
4.2 - Reflection: Build the Psychic Bridge
4.3 Social Upskilling
4.3 - Reflection: Social Skill Building
Quiz: How do we improve our conversations with others?
4.4 Become a Listening Leader
4.4 - Active Challenge: Become the Teacher
4.5 Restore
Quiz: How do we restore to be better listeners?
4.6 - The Listening Life
Review Quiz: Chapter 4
Grow your business, improve your team, and enhance trust in the workplace.
The Hapi Listening Academy can help develop your team into more effective listeners. Contact us for business pricing at: partnerships@hapi.com
Studies have shown that companies who listen to their employees can expect to see higher rates of productivity, decreased employee turnover, conflict reduction, and overall positive work culture.
We train your team to become Listening Leaders, which drives revenue growth. Academic studies show that those who better listen to customers have increased client intimacy, less churn, and more opportunities to sell well.
At Hapi, we implement listening strategies and tools to obtain anonymous aggregated insights so that your company can make data-driven decisions that lead to better outcomes for your business.
Help us build the listening movement.
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